Under attack? We respond 24x7x365.
When a cyber incident strikes, every minute counts. Cybergen's incident responders help you contain the threat, investigate what happened and recover safely, day or night.
Illustrative incident
Experienced responders, when you need them most
Whether it is ransomware, a compromised account, a data breach or a suspicious alert you cannot explain, we help you take control quickly. Our team works alongside yours to understand the situation, stop the spread and plan recovery.
- Rapid scoping call and triage
- Remote and onsite response
- Containment and eradication guidance
- Clear updates for leadership, insurers and regulators
Incidents are common and costly
of breaches analysed in 2025 involved ransomware
of breaches began with credential abuse
of UK businesses reported a cyber security breach or attack in the last year
Sources: Verizon 2025 Data Breach Investigations Report; UK Government Cyber Security Breaches Survey 2025
A structured response, from first alert to lessons learned
What to do, and what not to do
Early actions shape how quickly and safely you recover.
Do
- Contact your incident response provider
- Isolate affected devices from the network
- Preserve logs and evidence
- Record what you see and when
- Notify your cyber insurer
- Use a separate, trusted channel to communicate
Don't
- ✕Switch off or wipe affected machines
- ✕Contact or negotiate with the attacker alone
- ✕Restore from backups before they are checked
- ✕Use possibly compromised email to coordinate
- ✕Delete suspicious files or accounts
- ✕Make public statements before the facts are clear
From encrypted to operational
Ransomware is the most disruptive incident many organisations face. We guide you through every stage of recovery.
- 01Contain
Stop encryption spreading and cut off attacker access.
- 02Investigate
Identify how they got in and what was taken.
- 03Assess options
Evaluate recovery paths with your legal and insurance advisers.
- 04Rebuild
Restore from clean, verified backups in priority order.
- 05Harden
Close the entry point and strengthen defences.
Answers you can rely on
Understanding exactly what happened matters for recovery, insurance claims, regulatory reporting and legal action. Our forensic investigations follow evidence-handling practices that stand up to scrutiny.
Forensically sound acquisition of disk, memory, cloud and log evidence.
Hashing and chain-of-custody records protect evidence integrity.
Timeline reconstruction, malware analysis and attacker activity.
Clear findings for leadership, insurers, regulators and legal teams.
Be ready before you need us
A retainer removes delays at the worst possible moment, and the time can be used to improve readiness.
Pre-agreed engagement terms, so we can start immediately.
We learn your environment before an incident happens.
Use retainer time for plans, playbooks and exercises.
A known team and direct line when it matters.
What should we do first if we suspect an incident?
Email [email protected], isolate affected devices from the network without switching them off, preserve evidence and notify your cyber insurer. Avoid using possibly compromised systems to coordinate.
Do you respond outside office hours?
Yes. Our incident response team is available 24 hours a day, 7 days a week, 365 days a year.
Can you work with our cyber insurer?
Yes. We provide clear updates and reports that support insurance and regulatory requirements, and work alongside your insurer's panel where needed.
Should we pay a ransom?
This is a serious decision involving legal, regulatory and sanctions considerations. We help you understand recovery options and work with your legal advisers and insurer. Paying does not guarantee recovery.
What is an incident response retainer?
An agreement that sets terms in advance so we can respond immediately, and includes time for readiness work such as plans and exercises.
Get help now.
If you are experiencing an incident, email [email protected] for the fastest response. For retainers and planning, send us your details.
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