Cybergen Incident Response Service (CIRS)

The Cybergen Incident Response Service (CIRS) is a comprehensive, structured programme to help organisations detect, contain, respond to, recover from, and learn after malware and ransomware incidents. It is practical for small, medium, and large organisations, hybrid cloud environments and across critical infrastructures.

Preparation & Prevention

  • Reduced financial impact


  • Faster detection and containment


  • Reduced operational disruption


  • Clear roles and accountability


  • Improved security posture


  • Regulatory and legal readiness


  • Lower reputational damage
  • 
  • Stronger coordination with third parties


~45% 

Only ~45% of organisations have a formally documented and tested incident response (IR) plan. This means more than half of organisations would struggle to respond quickly and consistently during a security incident.

$4.88M

Is the average cost of a breach, globally

Studies show that having an IR plan, trained responders, and regular exercises dramatically lowers financial and operational impact compared to unprepared organisations.

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Incident Response Planning

Incident response planning from Cybergen helps organisations prepare for, detect, and respond to cyber incidents quickly and effectively. By combining proven frameworks, expert guidance, and practical playbooks, Cybergen reduces downtime, limits damage, and ensures a coordinated, compliant response when security incidents occur.

Frequently Asked Questions about Incident Response

  • What is Incident Response (IR)?

    Incident Response is the structured approach an organisation uses to prepare for, detect, contain, eradicate, and recover from cybersecurity incidents.

  • Why is Incident Response important?

    Effective IR reduces financial loss, operational downtime, legal exposure, and reputational damage when a security incident occurs.

  • What types of incidents does IR cover?

    IR covers malware infections, ransomware, data breaches, insider threats, denial-of-service attacks, etc.

  • What is included in an Incident Response Plan?

    An IR plan typically includes roles and responsibilities, escalation procedures, communication plans, incident classification, playbooks, and recovery steps.

  • How often should an Incident Response Plan be tested?

    Most organisations should test their IR plan at least annually, or whenever there are major changes to systems, personnel, or the entire threat landscape.

  • Who should be part of the Incident Response Team?

    The team usually includes IT/security staff, management, legal, communications, HR, and third-party providers as needed.

  • What happens after an incident is resolved?

    A post-incident review is conducted to identify lessons learned, improve controls, update the IR plan, and strengthen overall security posture.

  • What makes Cybergen so special?

    Cybergen brings years of hands-on incident response experience, supported by a best-in-class team of incident response specialists who have led and managed complex, real-world cyber incidents across diverse enterprise environments. Our proven expertise delivers practical, effective response planning that stands up under real pressure, not just theory.

Ready to strengthen your security posture with Incident Response? Contact us today for more information on how we can help.

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